Return, Refund, and Cancellation Policy
Effective from: September 24, 2026
Last updated: September 24, 2026
This page applies to social media services purchased directly from Mediabay GmbH via likefy.com and the associated checkout. If Digistore24 or Paddle is specified as the seller in the checkout, the withdrawal information and return rules provided there apply to the purchase. In that case, please direct your withdrawal and refund requests to the seller named in the checkout and on the invoice. Likefy will continue to support you with questions regarding the execution of the service at support@likefy.com.
1. Statutory Right of Withdrawal for Consumers for Direct Purchases
If you, as a consumer, purchase a service directly from Mediabay GmbH via distance selling, you can withdraw from the contract within 14 days of concluding the contract without giving any reason.
Please state your decision to withdraw clearly, for example by email or letter to:
- Mediabay GmbH, Kurstraße 24, 61231 Bad Nauheim, Germany
- support@likefy.com
- WhatsApp: +49 1511 033 27 88
You may use the sample form in Section 7; however, it is not mandatory. To meet the deadline, it is sufficient to send your notice of withdrawal before the 14-day period expires.
2. Commencement of Service and Expiry of the Right of Withdrawal
During the checkout process, you can explicitly request and agree that we begin the service during the withdrawal period. The mere commencement of the service or its activation does not cause your right of withdrawal to expire immediately.
In the case of a service for which payment is due, the right of withdrawal may expire prematurely if we have fully performed the contract and you have explicitly agreed to the early commencement before the start of performance and confirmed that you are aware that your right of withdrawal expires upon full performance. In the case of an Auto-Service, activation after purchase alone is not equivalent to the full performance of the promised twelve-month availability.
3. Consequences of an Effective Withdrawal
In the event of an effective withdrawal, we will refund the amounts received from you for the relevant direct purchase without undue delay, but no later than within 14 days of receipt of your notice of withdrawal. We will use the same means of payment as for the original payment, unless we have explicitly agreed otherwise with you. We will not charge you any fees for the refund.
If you have explicitly requested that the service begins during the withdrawal period, a reasonable value compensation may be due for the services actually rendered up to your withdrawal under the statutory requirements. This is calculated based on the proportion of the service already rendered to the total scope agreed upon. The commencement of performance alone leads neither to a complete loss of the right of withdrawal nor to a flat-rate exclusion of any refund.
4. Free Cancellation Before Commencement of Performance
As long as the execution of your service purchased from Mediabay GmbH has not yet begun, you can cancel the order free of charge, regardless of any statutory right of withdrawal. A clear message to support@likefy.com with your order number is sufficient. We will confirm the cancellation and refund the amount paid for this order via the original payment method.
Auto-Services are activated immediately after purchase. Whether cancellation is still possible before the start of performance therefore depends on the actual status of the respective order. A statutory right of withdrawal remains unaffected by this.
5. Inquiries After Commencement of Performance and Complaints
After the service has started, we review cancellation and refund requests based on the contract, any remaining right of withdrawal, and statutory claims. In the event of service that has not been rendered, has only been partially rendered, or has not been rendered in accordance with the contract, we specifically review subsequent performance and appropriate reimbursement. Statutory termination and other rights remain unaffected.
For a complaint, please send us your order number, the target address, and a short description of the problem to support@likefy.com. We use the counter readings recorded at the beginning and end of the delivery as well as other available delivery data and take your information into account. Your own before/after screenshots are not required for an inquiry.
Subsequent delivery due to a later decrease will be made upon request if it was promised for the booked product and the subsequent delivery period is still running. The period of 30, 90, or 180 days, depending on the product, begins at the end of the first delivery. We check whether and to what extent the services we have rendered are affected by the decrease. If the total public counter falls below the level recorded at the start of our delivery, previously existing interactions may also have been lost. We assess such cases based on the available information; a single counter reading does not automatically determine the claim. Statutory claims remain unaffected.
6. Orders as an Entrepreneur and Purchases from Resellers
Anyone ordering as an entrepreneur has no statutory consumer right of withdrawal. The voluntary free cancellation before the start of performance for a direct purchase and claims due to non-performance or performance not in accordance with the contract remain separate from this.
In the case of a purchase where Digistore24 or Paddle is named as the seller, their withdrawal policy, return rules, and contact details apply. Payments and refunds are processed through this seller. For questions regarding delivery by Likefy, you can still contact our support.
7. Sample Withdrawal Form for Direct Purchases
If you wish to withdraw from a direct purchase from Mediabay GmbH, you can use this form and send it by email to support@likefy.com or by post to the address mentioned above:
– An Mediabay GmbH Kurstraße 24 61231 Bad Nauheim Email: support@likefy.com – I hereby withdraw from the contract concluded by me for the following service: ______________________________________________________________________ – Ordered on: _____________ / received on: _____________ – Name: ________________________________________ – Address: ________________________________________ – Signature (only for paper form) – Date: ______________
