Question and answer

It is best to try again. This error often disappears on the second attempt.

If the error persists after several attempts, it could be that your profile can’t be accessed, for example due to an age restriction. In this case, such restrictions must be deactivated for the duration of the delivery.

If there is no profile restriction, you have the option of completing the order without our verification.

Simply click on “Continue here without verification” (for Instagram/TikTok likes or views “enter your post URLs manually.”), you will find this option in the error message.

You can easily find your Instagram username in both the mobile app and desktop browser:

Mobile:

  1. Open the Instagram app on your smartphone or tablet.
  2. Tap on the profile icon at the bottom right, which looks like a small user.
  3. You will see your username at the top of your profile.

Desktop:

  1. Go to the website www.instagram.com.
  2. Log in if you have not already done so.
  3. Click on the profile icon at the top right.
  4. You will be redirected to your profile page. Here, you will see your username next to your profile picture.

Note: Your username has no spaces and only the following special characters: dot (.), underscore (_) and numbers.

You can easily find your TikTok username in both the mobile app and desktop browser:

Mobile:

  1. Open the TikTok app on your smartphone or tablet.
  2. Tap on the “Me” symbol at the bottom right to go to your profile.
  3. At the top of your profile, you will see your username starting with an “@” (e.g. @username). You can simply copy the name by clicking on it.

Desktop:

  1. Go to the website www.tiktok.com.
  2. Log in if you have not already done so.
  3. Click on the profile icon or your profile picture in the top right-hand corner.
  4. A drop-down menu will appear. Select “Show profile” here.
  5. Your profile is now displayed. Next to your profile picture, you will find your username. On the desktop, this name is displayed without the “@”. It is the name that appears above the bottom, often spelled out name or other text.

Mobile:

  1. Open the Instagram app and navigate to the post whose link you want to copy.

  2. Tap on the three vertical dots at the top right of the post.

  3. Select the “Copy link” option in the menu that appears.

Desktop:

  1. Open Instagram in your web browser and log in.
  2. Navigate to the desired post.
  3. As soon as you click on the post, the web address in your browser’s address bar updates. This is the URL to your post.
  4. Copy this URL from the address bar.

Mobile:

  1. Open the TikTok app and navigate to the post whose link you want to copy.
  2. Tap on the three vertical dots on the right below the post.
  3. Select the “Copy link” option in the menu that appears.

Desktop:

  1. Open TikTok in your web browser and log in.
  2. Navigate to the desired post.
  3. As soon as you click on the post, the web address in your browser’s address bar updates. This is the URL to your post.
  4. Copy this URL from the address bar.

Currently, it is only possible to add Instagram Reel and Instagram TV posts manually. Simply copy the link of the TV or Reel post and then click on “Enter links manually here” in the order form. There, you can paste the link.